Reference

Terms Conditions

We set out account eligibility, deposit rules via bKash, Nagad and Rocket, withdrawal verification, dispute steps and what happens if terms are breached. Everything below applies where local law and eligible regions permit access.

Account eligibilityPayment termsWithdrawal rulesDispute processBangladesh availability
93pk Terms Conditions
OPERATIONAL SECURITY

How We Enforce the Agreement

We combine wallet verification, duplicate-account detection, session logging and transaction records to make sure every account follows the terms. When you deposit via bKash, Nagad or Rocket we store the wallet number so withdrawals go back to the same rail. Our system flags multiple registrations from the same device and holds withdrawals until identity is confirmed.

Identity Verification

Before your first withdrawal we ask for a photo ID and a screenshot of the mobile wallet you deposited from; this confirms the account is yours and prevents fraudulent claims.

Transaction Records

Every deposit, bet, win and withdrawal is timestamped in our ledger; if a dispute arises we pull the log to show exactly what happened and when the balance changed.

Duplicate Detection

Our system checks device fingerprint, IP history and wallet numbers when you register; accounts sharing those signals are flagged for review and may be suspended under the duplicate-account clause.

Terms Updates

When we revise the agreement we post a notice on your dashboard and email registered users; the revised version takes effect seven days after notice, giving you time to review changes.

TERMS HELP

Questions About These Terms

If something in the agreement is unclear or you need to confirm eligibility, withdrawal limits or dispute steps, reach us through the channels below. We keep support open for Bangladesh account holders and answer terms questions in English.

Team online

Live Chat

Open the chat bubble in your account dashboard or on any lobby page; our team answers terms, eligibility and dispute questions in real time during support hours.

Email

Send your account username, the clause you're asking about and any supporting screenshots to our Bangladesh support address; we reply within one business day with a written answer.

FAQ Archive

Browse the questions section at the foot of this page for quick answers on account verification, withdrawal rules, bonus-term conflicts and how we handle disputes under these terms.

Terms & Conditions FAQ

We send withdrawals back to the same bKash, Nagad or Rocket number you used for deposit. If that wallet is no longer active, contact support with your new wallet details and ID proof so we can update the record.

No—our terms forbid duplicate accounts. Use the password-reset link on the login screen or contact support with your registered mobile number so we can recover your original account instead.

We hold the withdrawal for seventy-two hours; if you do not upload ID and wallet proof within that window the request is cancelled and funds return to your account balance for you to use or request again.

Opening multiple accounts to claim the same promo repeatedly, placing offsetting bets to clear wagering with no risk, or colluding with other users to exploit promo rules all breach the bonus-abuse clause and result in voided bets and forfeited balances.

Yes—reply to the support email with any additional evidence you have; unresolved cases are reviewed by a senior team member, and we provide a final written decision explaining how the terms apply to your situation.

Correct—the agreement covers every product on 93pk, including slots, live tables, crash games and our sportsbook. Each product may have specific rules published in the game lobby, but those supplement the core terms on this page.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.